Answer questions
Do you have any questions? We have answers.
Orders and shipping
All information about the ordering process, payment methods and shipping processing at Lik & Ley.
How can I place an order?
How can I place an order?
You can place your order via our online shop. Simply select the items you want, add them to your shopping cart and follow the payment and purchase instructions.
Which payment methods are accepted?
Which payment methods are accepted?
We accept credit cards, TWINT and advance payment as payment methods.
How long does delivery take?
How long does delivery take?
After your order has been processed, shipping time is typically 2-5 business days, depending on the shipping method you choose and your location. You can see details when checking out your order.
Is there a way to track shipments?
Is there a way to track shipments?
Yes, once your order has shipped, you will receive a shipping confirmation with a tracking link so you can track the shipping status of your order.
Products and sizes
Find out what variety of products Lik & Ley offers and get help choosing the right size for your child. If you are unsure, contact us and we will be happy to help you find the right size.
What types of products does Lik & Ley offer?
What types of products does Lik & Ley offer?
Lik & Ley offers a large selection of children's clothing, including dresses, shirts, pants, jackets, accessories and more. Here you will find an overview of our categories.
How do I find the right size for my child?
How do I find the right size for my child?
On the product pages you will find a size guide with information about whether the product is small or large.
This information will help you choose the right size for your child.
Returns and Exchanges
Everything you need to know about the return policy, exchange options and the return policy at Lik & Ley.
How do returns and exchanges work for you?
How do returns and exchanges work for you?
If you are not satisfied with your purchase, you have 14 days from the date of purchase to return or exchange items. You can record returns in your account.
Which items can be returned or exchanged?
Which items can be returned or exchanged?
Items that are unworn, unwashed and have tags attached may be returned or exchanged.
sustainability
Find out more about Lik & Ley's commitment to sustainability and receive information about the materials used.
How do you pay attention to sustainability?
How do you pay attention to sustainability?
We attach great importance to sustainability and use ecological materials such as organic cotton. We also pay attention to fair, ethically correct production conditions. Our knitting collection, for example, is even GOTS certified. Here you can find an explanatory video about GOTS.
For the sake of children's sensitive skin and out of conviction, we completely avoid harmful chemicals in our products.
What materials are used in production?
What materials are used in production?
We only use high-quality fabrics such as organic cotton to ensure high quality and comfort for children. In every product description you will find all the information about the material.
Customer service
Here you will find all the information on how to contact Lik & Ley customer service and what services we offer.
How can I contact Lik & Ley customer service?
How can I contact Lik & Ley customer service?
You can contact us by email or telephone. You can find all contact details and our contact form here.
How long does it take until I receive a response?
How long does it take until I receive a response?
We aim to process requests as quickly as possible. You can usually expect a response within 24 hours.
Dealers and business customers
Discover the advantages of a partnership with Lik & Ley as a dealer or business customer and receive information about special conditions.
How can you become a Lik & Ley dealer?
How can you become a Lik & Ley dealer?
If you are interested in becoming a Lik & Ley dealer and selling our products, please contact us here.
We will contact you immediately to discuss the options with you.
Are there special conditions for large orders?
Are there special conditions for large orders?
Yes, we offer special conditions for large orders. Please contact us here for further information.